So that gives you a sense, roughly in the last two years, since kind of in that pandemic period, we’ve added more than 2 million customers. And the last time that we disclosed numbers, I think, was in the spring of 2020 and at that point, we had just over 6 million. We now have over 8 million paying Google Workspace customers. What was Google Workspace’s growth and adoption like globally and in India? Over the last two years, most organisations started their digital journeys and moved to the cloud. Moneycontrol spoke to Kelly Waldher, vice president for marketing at Google Workspace, to understand the product and the new pricing structure. Waldher addressed some of these concerns over pricing for small businesses, the growth of G-Suite during the pandemic, and Workspace’s latest features. The company’s CEO Vishal Shah in an open letter to Google India’s management, said that if he needed 130 GB for a few users, he was forced to upgrade each of the 50 accounts of his employees to a 2 TB storage plan at a 400 percent higher price. One of the MSMEs which became vocal about it was an Ahmedabad-based firm Synersoft Technologies. The new pricing faced a backlash, especially from first-time cloud adopters and small businesses in price-sensitive markets like India. In June, Workspace introduced new pricing plans, scrapping a 100 GB upgrade plan that cost Rs 1,300 annually. The technology giant added over 2 million paid customers globally for this product from 2020 to 2022, taking its total paid user base to 8 million. Google rebranded its G Suite business offering as Google Workspace in October 2020, after experiencing growth and adoption at the start of the pandemic.
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